All purchases - $7 shipping New Zealand wide: 1-4 Working Days (includes tracking and insurance)
All deliveries within New Zealand are sent via Courier Post. Use your supplied tracking number any time to see your parcel's progress at NZ Post Tracking
Please allow an extra 1-2 days for rural delivery.
All purchases - $45 delivery: 5-10 Working Days (includes tracking and insurance)
All deliveries to Australia are sent on a signature required service via NZ Post. Use your supplied tracking number any time to see your parcel's progress at NZ Post Tracking.
Rest of the World *
All purchases - $65 delivery: 7-14 Working Days (includes tracking and insurance)
All international deliveries are sent on a signature required service via NZ Post. Use your supplied tracking number any time to see your parcel's progress at NZ Post Tracking.
* Our Rest of the World service delivers to the following destinations: Austria, Belgium, Brazil, Canada, China, Cook Islands, Costa Rica, Croatia, Czech Republic, Denmark, Ecuador, El Salvador, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Italy, Japan, Macau, Malaysia, Mexico, Netherlands, Norway, Philippines, Poland, Portugal, Romania, Samoa, Singapore, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Tonga, UK, USA, Vanuatu, Uruguay and Vietnam.
We will process your order as soon as possible within our standard business hours. Please note that the stated delivery time is estimated for within business hours, and does not include any time for processing your order. We will email you a confirmation once your order has been shipped, which will include your tracking number.
All shipments are sent via traceable method with signature required upon delivery. When checking out please supply us with a physical address, such as a workplace, where there will be someone present to sign for your item between the delivery hours of 9am - 5pm weekdays. Please also add a phone number, as couriers will use this to contact you if they are having difficulty delivering your parcel.
PLEASE NOTE: If for any reason you wish to have signature required removed from your order, please notify before despatch to email@example.com. By requesting this service be removed, you are acknowledging that Jill & Ange is not accountable for any lost or stolen orders and that your order will not be covered by insurance.
When receiving a consignment that may be torn open, badly crushed etc. please be sure to NOTE this when signing for the goods for your own protection and coverage. Signing for a parcel without any notifications effectively confirms it has been received by the consumer in good condition.
We take no responsibility for charges or delays incurred at receiver's end as this can vary depending on the rules of customs in each country. For further details on our shipping policies, please refer to the Customs information below.
Title for merchandise shipped internationally will pass to you upon our delivery to the carrier.
When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates. When ordering from Jill & Ange, you are considered the “importer of record” and must comply with all laws and regulations of the country in which you are receiving the goods.
Depending on the destination you may have to pay additional taxes and/or import duties, which are levied once your package reaches your country. Jill & Ange will not be held responsible for any additional taxes or duties incurred by your country.
Your order is shipped on a DDU (Delivery Duty Unpaid) basis, which means that the price displayed at checkout are exclusive of all taxes and duties. We are unable to calculate the exact amount of duties and taxes your package will incur as these charges are imposed directly by your local customs. The international carrier may invoice you for the local taxes and duties, or you may have to deal with local customs directly to organise payment and release of your package.
Customs policies vary widely from country to country; contact your local customs office for more information.
If an item is held for 5 days at customs or with the delivery provider with no response from the recipient it will be sent back to us, and the cost of this return postage will be deducted from the refund of the item.
If you have any questions about shipping please contact firstname.lastname@example.org